Política de envío

Where We Ship

We ship to addresses within the contiguous United States only. We are currently unable to deliver to Hawaii, Alaska, U.S. territories, PO Boxes, freight-restricted zones, or international addresses.

Your Responsibility at Checkout

By placing an order with The Outdoor Haven, you accept full responsibility for:

  • Address accuracy: You are solely responsible for providing a correct and complete shipping address at checkout. The Outdoor Haven is not responsible for orders delivered to incorrect, incomplete, or outdated addresses provided by the customer. No refunds, replacements, or reshipments will be issued for address errors.
  • Delivery location security: You are solely responsible for the security of your delivery location. The Outdoor Haven is not responsible for packages that are stolen, lost, or damaged after carrier-confirmed delivery. No refunds, replacements, or reshipments will be issued for post-delivery theft or loss.
  • Package inspection: You are responsible for inspecting your package and its contents immediately upon delivery. Failure to report shipping damage within 48 hours of carrier-confirmed delivery constitutes acceptance of the shipment in satisfactory condition. After 48 hours, no shipping damage claims will be accepted.

If you did not purchase Shipping Protection with your order, you are not covered for damage after carrier-confirmed delivery. Shipping Insurance is an optional add-on and covers physical damage in transit only. It does not cover loss, theft, or any issue arising after carrier-confirmed delivery. Whether or not you purchased Shipping Insurance, you remain solely responsible for address accuracy and for the security of your delivery location.

Carriers and Tracking

All orders ship with full tracking included at no extra charge via trusted carriers selected at our discretion based on your location and the fastest available option.

You will receive automatic email updates at every stage:

  • Order confirmation when your purchase is complete
  • Shipping confirmation with your tracking number when your order dispatches
  • Delivery confirmation when the carrier marks your package delivered

You can follow your package at any time using the tracking link in your shipping confirmation email.

Delivery Confirmation and Proof of Delivery

Carrier tracking showing "Delivered" — whether confirmed by GPS, photograph, or signature — constitutes proof of delivery and completion of The Outdoor Haven's delivery obligation. Risk of loss passes to you upon carrier-confirmed delivery.

We reserve the right to require signature confirmation on any order at our discretion. For orders shipped with signature confirmation, delivery is confirmed upon signature. For orders shipped without signature confirmation, carrier GPS confirmation, photographic confirmation, or scan confirmation constitutes proof of delivery.

Processing and Delivery Times

  • Processing: Orders are dispatched within 1–3 business days of purchase.
  • Transit: Typical carrier transit time is 2–5 business days.
  • Total: Most orders arrive within 5–8 business days of purchase, and nearly all orders arrive within 11 days.

Orders are processed on business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays begin processing the next business day.

Delivery time estimates provided at checkout are estimates only, not guarantees. The Outdoor Haven is not liable for carrier delays or failures to meet estimated delivery windows.

Shipping Costs

Shipping costs, if any, are displayed clearly at checkout before you complete your purchase. There are no hidden shipping charges of any kind.

Carrier Liability Disclaimer

The Outdoor Haven is not the carrier and is not liable for any actions, delays, errors, damage, or failures by the carrier once a package has been tendered to the carrier for shipment. Carrier performance, routing decisions, and delivery handling are outside The Outdoor Haven's control and responsibility.

Address Changes and Order Modifications After Dispatch

Once an order has been dispatched, no address changes, order modifications, rerouting requests, or delivery instruction changes can be made. This includes requests to hold at a carrier facility, redirect to a different address, or change delivery timing. If you need to correct your shipping address, contact support@theoutdoorhaven.com before your order ships — we cannot guarantee changes for any order placed more than 2 hours prior to the request.

Refused Delivery

If a customer refuses delivery of a package or fails to collect a package that requires pickup, the order is not eligible for a refund. Any return shipping costs incurred as a result of the refused or uncollected package will be deducted from any credit issued, which will be provided at The Outdoor Haven's sole discretion. Refusing delivery is not a substitute for the return process described in our Return & Refund Policy.

Shipping Damage

If your order arrives with visible shipping damage, you must report it within 48 hours of carrier-confirmed delivery by emailing support@theoutdoorhaven.com with your order number, a description of the damage, and photographic or video evidence. Claims submitted after 48 hours or without photographic or video evidence will not be processed. See our Return & Refund Policy for full claim terms and conditions.

Shipping Insurance

Shipping Insurance is an optional add-on that may be added to your cart prior to checkout. It covers physical damage to the product sustained while the parcel is in the carrier's possession, from carrier acceptance until the carrier records the parcel as delivered.

Shipping Insurance covers damage only. It does not cover loss, theft, or non-delivery, and all coverage ends at the moment of carrier-confirmed delivery. It does not cover packages stolen or damaged after delivery, parcels delivered to an incorrect or incomplete address provided by the customer, address changes requested after a shipping label has been created, refused or unclaimed parcels, or delivery delays.

Coverage applies only to orders where Shipping Insurance appears as a purchased line item on the order confirmation. It cannot be added after an order has been placed, and is non-refundable once an order has shipped.

Shipping Insurance claims follow the process, evidence requirements, and 48-hour window described in our Return & Refund Policy, which governs all coverage terms in full.

Contact Us

Email: support@theoutdoorhaven.com

Phone: +1 (209) 926-5289

Response time: 1–2 business days

For the fastest response, contact us by email. Email inquiries are prioritized and handled first. Phone inquiries will experience longer wait times.

All shipping claims and order issues must be initiated by email regardless of how you first contact us.

Mailing Address: The Outdoor Haven 9100 Wilshire Blvd, East Tower Suite 333 Beverly Hills, CA 90212 United States